SHIPPING & RETURNS
DELIVERY the times quoted (if any) are given in good faith but shall not be binding. To facilitate a prompt delivery, all dispatches will be made direct from the point of ordering. The Tan in Tent Company Limited/Sunless Solutions can accept no responsibility for transport delays or circumstances out of their control causing late delivery. Neither The Tan In Tent Company Limited/Sunless Solutions nor their designated carrier will accept claims for consequential loss due to late deliveries.
DELIVERY CHARGES. Parcels will be sent by our nominated carrier service. Next day delivery (Parcels up to 15kgs) £7.99, Isle of Wight Next day delivery (Parcels up to 20kgs) £17.50, Scottish Highlands, Isle of Man & N, Ireland and S.Ireland please enquire for delivery times and prices.
EXPORT. We will be happy to quote for export orders.
CANCELLATION. Prior to despatch, cancellation will only be accepted on the following terms: a) 5% handling charge on standard items. b) Special non-standard items such as specialised equipment or items with personalised logos cannot be cancelled and payment must be made in full.
CANCELLATION AFTER DESPATCH CANNOT BE ACCEPTED
ALTERATIONS. Any modification to orders must be confirmed in writing by the buyer and agreed in writing by the company.
WARRANTY: All items are guaranteed according to Manufacturer’s warranty; no returns or replacements will be accepted due to fire, accident, misuse, fair wear and tear, neglect or any attempt at repair or adjustment. Conditions of warranty are to repair or replace faulty goods that are not due to customer neglect (within the time of the warranty). There is no refund obligation. If item is still in warranty, please send to Head Office, with accompanying letter of explanation. If fault is due to neglect, a charge will be made for repair and return of goods.
CLAIMS. Claims for loss or damage to goods in transit cannot be accepted unless the company is advised within 48 hours of receipt of goods in the case of damage. The company must be informed in writing within 14 days of date of invoice in the case of loss. The company will not entertain claims made outside the stated time limits.
RETURNED GOODS. When goods have been ordered in error or are not as expected, the company may agree to their return on the following conditions. a) A request must be made to The Tan in Tent Company Limited/Sunless Solutions within seven days of receipt of goods. b) If you wish to return unwanted goods please ensure that any product you have bought is in original condition and unaltered (for example the addition of personalised logos), unworn or unused and sent back to us with its original packaging. Your statutory rights are not affected. c) Refunds will be subject to the purchase price less a 10% handling charge. Carriage charges will not be refunded. d) Returned goods will only be accepted where a Returns Authorisation has been given. The relevant reference number must be quoted on accompanying documentation. For your own protection, please obtain a receipt from the carrier, as the company accept no responsibility for lost parcels.